Return Policy

We are sorry your purchase did not work out. Any returns must be made at your own cost. SbrRucker is not responsible for returns until they reach our office. Please retain proof of postage and ship your return with a tracking number as we are not liable for return packages that are loss or stolen in transit.

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

Return Policy:

Returns will be issued refunds in the form of a store credit
We must receive your return within 15 days of your order date to be eligible for a refund.
Returns must be scent free, unworn, unwashed, free of stains, no missing pieces and all tags attached. Please include your package slip with the return.
Returns must be received within 15 calendar days of receiving your order (unless otherwise noted at purchase), at our facility. The 15 days starts from the day the order was received by the customer. Returns older than 15 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
Sale items are final and cannot be returned or exchanged.
If items are sent back past the return policy period, the customer is responsible for return postage.
Shipping charges are not refundable.

Where do I send my return to?

PO Box 68021 Jackson MS 39286

Please contact Customerservice@SbrRucker.com before returning orders

HOW WILL I RECEIVE MY STORE CREDIT?

Expect an emailed notification of store credit within 3 business days of the delivery of your Return at our warehouse.

Do we offer return labels?

We do not offer return labels.

Can I make a return past the 15 day period for store credit?

Unfortunately we cannot accept clothing past the 15 day return policy for store credit. If items are returned past this period the customer will be required to pay shipping charges to have the items sent back.

NON-RETURNABLE ITEMS: The following items are non-returnable.

All accessories
All hats
All jewelry
All intimates
All sale items

Exchanges
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit. You may then place an order for the desired size using your store credit.

Defective Items:

All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.

When you place an order with us please note that the liability is between you and USPS. We do not make any exceptions to this policy.

We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.

Confirm that the shipping address you entered in is correct.
Visit your local USPS office with tracking handy to see where the mail man dropped off your package
Check with neighbors to see if your package got dropped off next door.
Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.